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Who we help
We work with companies that have adopted a SaaS product within the last three years.
Our experience shows that organisations often face common challenges with vendors,
procurement processes, and budget justifications as they work to achieve full ROI on their SaaS investments.
Selecting and purchasing a vendor is a complex journey. You may have consulted peers or utilised professional services such as Forrester, Gartner, G2, or Capterra, or even
engaged agencies that specialise in specific verticals to help you navigate your options.
Once a decision is made, there’s often collaboration with procurement, legal, and IT teams to secure the chosen solution.
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Yet, this significant commitment comes with risks:
- What if the service wasn’t a perfect fit?
- What if your needs were misunderstood?
- What if the platform goes underutilised, or if key internal knowledge is lost due to team changes?
These uncertainties can impact your SaaS investment.
At Usaylect, we are here to help you navigate and mitigate these risks to ensure your vendor choice and onboarding truly support your goals.
The SaaS Lifecycle: Three Key Phases
Year 1
The Onboarding Year
During the first year, you onboard your new service.
Relationships with the vendor
are typically strong, and your team is familiarising itself with the platform.
Training, setup, and often a soft launch occur in this stage.
While you might not immediately
see full ROI, there is confidence that you’ve made the right choice.
Year 2
The Adoption Year
By the second year, you’re in the adoption phase.
This is where you should be
seeing operational and
financial benefits as the
platform integrates fully
with your workflows.
Ideally, your service is driving both operational ROI and strategic advantages that contribute to your business' growth.
Year 3
The ‘Grow or Know’ Stage
By year three, it becomes clear whether the service is the right long-term fit.
In some cases, you’re ready to grow further with the platform;
in others, you may find the
service no longer aligns with
your evolving needs, leaving you feeling stuck in a contract
with limited benefit.
How Usaylect Can Help
Whether you’re at a crossroads with your current service or seeking a more tailored fit, Usaylect is here to support you.
We offer specialised expertise in:
Digital Asset Management (DAM) systems,
Customer Success Platforms,
Applicant Tracking Systems (ATS), and more.
Get to Know Us
Our 5-step process is designed to help you identify the right providers, prioritising vendors
that align with your business objectives rather than just the top names in the market.
With Usaylect, you’ll receive:
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Tailored Vendor Recommendations: We focus on finding solutions that genuinely
suit your operational needs, not just the industry’s leading players.
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Clear, Actionable Choices: We provide straightforward, data-driven options for you and your procurement team to assess, facilitating a smooth procurement phase.